Email Logs (Alpha)

Open the Control Panel through Management → Subscriptions → Open control panel for the intended Active service. See Using the Control Panel if you need help finding the account or domain.

Alpha feature

Email Logs can be incomplete or unavailable on your server. An empty result does not prove a delivery was never attempted, and a delivered result does not prove inbox placement.

Search email logs

1. Open Advanced → Email Logs.
2. Select the domain.
3. Set Time Range to Last 24 hours, Last 48 hours, or Last 7 days.
4. Set Direction to All, Incoming, or Outgoing.
5. Set Status to All, Delivered, Deferred, or Failed.
6. Optionally enter an address or matching address text in Email Address.
7. Click Apply Filters and review the time, direction, sender, recipient, subject, and status. Use pagination for more results.

The time-range choices select the search window; they do not guarantee seven days of complete records.

If the address field rejects a character in the address, clear that filter or use a simpler matching fragment and narrow by the other filters. For support, collect the server, domain, sender, recipient, approximate time with timezone, and any bounce text. Do not send passwords or API keys.

Use Creating Effective Support Tickets when the log results do not explain the issue.