Domain Aliases

Open the Control Panel through Management → Subscriptions → Open control panel for the intended Active service. See Using the Control Panel if you need help finding the account or domain.

Domain pointers, also called domain aliases, reuse the target domain's mailbox setup and settings. For example, a pointer from example.net to example.com lets matching addresses use the primary domain's mailbox setup. This is separate from individual forwarders and Alias Sending.

Creating a Domain Alias

1. Add the primary domain and configure its mailboxes first.
2. Open Advanced → Domain Pointers.
3. Select the primary/target domain in the domain selector.
4. Expand Add New Pointer.
5. Enter the additional domain in Pointer Domain, for example example.net pointing to example.com.
6. Click Add Pointer.
7. If Domain Verification Required appears, create the specified TXT record at the pointer domain's DNS provider, using the displayed name and domain-verified as its value. Then click Try Again.
8. Confirm the pointer appears under the intended primary domain.
9. Configure the pointer domain's external DNS. Follow DNS Configuration, using the target account's actual values.

The pointer cannot be the primary domain itself or a domain already added as a separate primary domain in the account. Use a separate primary domain when it needs independent mailbox configuration. Creating the pointer does not publish records at an external DNS provider.

DNS Configuration

Publish the pointer domain's records at its DNS provider:

1. Use the MX hostnames and priorities for the target hosting account.
2. Publish an SPF TXT policy using the account's displayed SPF guidance. Include any other authorized sending services in the same policy.
3. Publish the target domain's DKIM value at the corresponding DKIM name on the pointer domain.

Creating a pointer does not publish DNS records for you. Use a separate primary domain if it needs independent mailboxes or settings.

Managing Domain Aliases

1. Open Advanced → Domain Pointers and select its target domain.
2. Find the pointer and click Delete.
3. Check the pointer name, then click Delete Pointer.
4. Confirm it disappears. The removed alias domain no longer routes through that pointer; review its external DNS separately.