Managing Domains

Open the Control Panel through Management → Subscriptions → Open control panel for the intended Active service. See Using the Control Panel if you need help finding the account or domain.

Adding a New Domain

Before starting, have access to the domain's DNS provider and confirm that the domain should use this hosting account.

1. Open Domains.
2. Expand Add New Domain.
3. Enter the domain in Domain Name, for example example.com, without https://, a path, or a www prefix.
4. Click Add Domain.
5. If an Action Required message asks for ownership verification, complete ownership verification and retry the addition.
6. Confirm the success message and that the domain appears in Your Domains.
7. Configure the domain's mail DNS using DNS Configuration, then create its mailboxes.

Adding a domain does not register it or change DNS at your DNS provider. If it does not appear immediately after a successful addition, refresh the list before attempting to add it again. A domain-limit message requires help from your provider or a change to the account's allowance.

Verify ownership with a TXT record

1. Read the verification instructions shown after the attempted addition, or open DNS → Domain Verification Key.
2. At the DNS provider for the domain being added, create a TXT record.
3. Set the record name to the exact verification name supplied by the panel and the value to domain-verified.
4. Check whether the DNS provider expects a relative name or a full hostname so that the domain suffix is not entered twice.
5. Save the record and allow time for the authoritative DNS to update. The panel suggests 5–15 minutes, but this is not a guaranteed completion time.
6. Return to Domains and retry Add Domain.

The verification name is specific to the hosting account. Do not copy an example verification name from an article. DNS verification guidance also mentions renaming, but the current panel has no domain-rename form.

DNS Configuration

Publish the records shown in the panel

1. Open DNS and select the domain.
2. Under Email DNS Records, copy the displayed MX hostnames and priorities to that domain's DNS provider.
3. Publish the displayed SPF TXT value at the domain's root, commonly shown as @. If the domain already authorizes other sending services, reconcile them into its existing SPF policy rather than adding a second SPF record. See the SPF guide.
4. Copy the domain's DKIM TXT value to the displayed name, currently x._domainkey.
5. Save at the DNS provider and run the DNS test below.

Use the values displayed for the selected account and domain. Server-specific MX values and reseller-branded SPF guidance can differ. A DKIM value is not interchangeable between unrelated domains.

The panel's DNS page supplies records and tests them; it does not present a general DNS-zone editor. Any required DMARC record is configured at your DNS provider using the applicable DMARC guide.

See DKIM and DMARC for authentication details.

Domain Settings

Change Mail Hosting for a domain

1. Open Domains and locate the domain. Use Filter domains and, when offered, Search All for a larger list.
2. Click the row's gear icon, titled Settings.
3. Wait for Domain Settings to load the current values.
4. Under Mail Hosting, select the appropriate option:
   • Host mail on this server: mail for the domain is delivered to its local mailboxes.
   • Mail hosted elsewhere: use this when another provider handles the domain's mail, including when mail sent from this server must reach that provider.
5. Click Save Changes.
6. Reopen Settings to check the saved selection.

This changes mail routing for the domain; it does not edit public MX records or move existing mail. Coordinate the setting with the intended mail provider and DNS configuration.

Send as alias

Alias Sending applies to every mailbox on the exact selected domain. Follow the existing Send as alias guide to enable it and configure a sending identity.

Domain Aliases

Use Domain Pointers when another domain should share this domain's mailbox setup.

Catch-all Configuration

Use Advanced → Catch-All to set handling for addresses that do not exist.

Spam Settings

See Spam filters and sender lists for scoring and account-wide lists, or Expert Spam Filtering for network-reputation filtering.

DNS Tester

1. Open DNS.
2. Under DNS Tester, choose the owned domain in Domain to Test.
3. Click Test DNS Records.
4. Review the MX, SPF, and DKIM results separately.
5. Correct the indicated records at the DNS provider, then test again after the change is published.

A passing DNS test confirms the records checked by that test. It is not an inbox-placement guarantee or a complete test of every email-security policy. If the lookup cannot complete, retry later rather than assuming the records passed.

Delete a domain

Destructive: The confirmation warns that associated files, mailboxes, and data are permanently removed. Save any data you need first.

1. Open Domains.
2. Find the exact domain and click its Delete icon.
3. Check the domain name in the confirmation dialog.
4. Click Delete Domain only if you intend to remove the domain and its associated data.
5. Confirm the success message and its removal from the list.

This does not cancel domain registration or automatically clean up records at an external DNS provider.

Troubleshooting

If mail is not arriving, check the selected domain, ownership verification, public MX records, and Mail Hosting setting. Run the DNS Tester after correcting records at your DNS provider. Keep one SPF policy that includes every authorized sending service.

If Domain Settings shows Unavailable, use Reload Settings. After an unconfirmed save or timeout, reload to check the actual state before changing it again; part or all of the update may have succeeded.

See Common Error Messages for specific delivery errors.