Presales Contact Policy

Our Approach to Presales Inquiries

At MXroute, we've adopted a documentation-first approach to presales inquiries. This page explains our policy and the reasoning behind it.

Documentation as Your Primary Resource

Our documentation is designed to answer all common questions about our service. We strive to make it comprehensive, covering:

• Features and capabilities
• Limitations
• Pricing and plans
• Technical specifications

Our guiding principle: If you can't find information about a specific feature or capability in our documentation, it's likely because we don't offer it.

Why We Limit Direct Presales Communication

As a lean operation focused on delivering affordable, high-quality email hosting, we've made strategic decisions about how we allocate our resources:

1. Focus on existing customers: Our support team prioritizes helping current paying customers
2. Low-overhead business model: Maintaining low prices requires efficiency in all aspects of our operation
3. Limited return on investment: Our experience shows that presales conversations rarely convert to sales relative to the time invested
4. Emphasis on self-service: Our ideal customers are comfortable with self-service and documentation-based decision making

Making Your Decision

Rather than extensive presales discussions, we encourage you to:

1. Thoroughly review our documentation
2. Review our available service plans on our website
3. Carefully evaluate if our published features meet your requirements
4. Make an informed purchase decision based on available information

Important considerations:

• If a specific feature isn't mentioned in our documentation, assume we don't offer it
• Evaluate whether our service still meets your core needs despite any missing features
• Consider alternative providers if you require guaranteed availability of specific unlisted features
• We do not offer refunds or free trials - all purchases are final

Future Direction

As MXroute continues to grow, we may revisit this approach. We're continuously working to improve our user experience, documentation, and service offerings.

We appreciate your understanding of our current model, which allows us to maintain competitive pricing while delivering reliable email hosting services.