Billing Policies

This document outlines MXroute's billing procedures, payment options, and related policies. All customers should familiarize themselves with these details to ensure uninterrupted service.

Billing Cycle

• All MXroute services are configured to automatically renew by default
• Renewal invoices are issued 7 days before the end of your current billing cycle
• All invoices are settled in USD (United States Dollars)

Payment Methods

MXroute accepts payments through:

• PayPal
• Stripe (for credit and debit card payments)

Important: We do not store payment card details directly. Our payment processors handle PCI compliance and secure storage of payment information.

All payments must be made via electronic means. Physical checks are not accepted.

Adding a Credit/Debit Card

Eligible customers can add or replace a saved card in the Management Panel under Billing → Payment Methods → + Add Card, even without an unpaid invoice. Saving a card replaces the primary billing card and configures it for future billing; it does not pay an outstanding invoice. See Saved cards and automatic billing for eligibility, instructions, and removal details. Card details are stored by our payment processor, Stripe.

You can also choose to save a card while paying an invoice. The payment form explains the save-card choice.

Adding Funds

To prepay account credit, use Billing → Account Credit → + Add Funds in the Management Panel and pay the invoice it creates. Adding funds is optional and is not required to use the standalone + Add Card control. See Account credit and Add Funds for instructions. Paid funds are available for future invoices and can also be applied to an eligible existing unpaid invoice.

Automatic Payments

• Clients with active PayPal Billing Agreements will be automatically charged 1 day before the invoice due date
• Clients with stored cards (through our payment processor) will also be automatically charged 1 day before the due date
• If automatic payment fails, you will receive email notifications about the unpaid invoice

Cancellation Process

To cancel your MXroute service:

1. Sign in to the Management Panel.
2. Open Subscriptions → Service details for the service.
3. Under Cancel Service, select Request Cancellation.

Follow Cancelling a service to choose the cancellation type, submit the request, or revoke it before processing.

Important timing considerations:

• Cancellation requests must be made at least 8 days before your renewal date to prevent automatic charging
• If cancelling less than 8 days before renewal, you must mark the cancellation as "Immediate" to prevent automatic renewal

Non-Payment Policy

• Email reminders will be sent for unpaid invoices
• MXroute reserves the right to suspend and/or terminate accounts after the invoice due date has passed
• No grace period is guaranteed beyond the invoice due date

Refund Policy

MXroute DOES NOT provide pro-rated refunds for services cancelled before the end of a billing period. Choose End of Billing Period to request cancellation at the end of the current paid period. An Immediate request asks for termination when processed. See the refund policy and cancellation guide for details.

Billing Support

If you encounter billing issues or have questions about your invoice, create a support ticket in the Management Panel and include the invoice or service number.