Billing Policies

This document outlines MXroute's billing procedures, payment options, and related policies. All customers should familiarize themselves with these details to ensure uninterrupted service.

Billing Cycle

• All MXroute services are configured to automatically renew by default
• Renewal invoices are issued 7 days before the end of your current billing cycle
• All invoices are settled in USD (United States Dollars)

Payment Methods

MXroute accepts payments through:

• PayPal
• Stripe (for credit and debit card payments)

Important: We do not store payment card details directly. Our payment processors handle PCI compliance and secure storage of payment information.

All payments must be made via electronic means. Physical checks are not accepted.

Adding a Credit/Debit Card

The only time a credit/debit card may be added to your account is during the payment process. If you do not have an invoice due, a card may not be added until you do. During the payment transaction you'll be asked if you wish to have your card kept on file. It is at this point you may choose to add a card. Please note for security and PCI compliance we do not store the card details. They are stored by our payment processor, Stripe.

If you'd really prefer to add a card now, rather than waiting until your next invoice is generated you can do so by adding funds to your account here: https://accounts.mxroute.com/index.php?/clientarea/addfunds/. Please be certain to chose "Credit/Debit cards via Stripe" as the gateway. This is, of course, completely optional. Any funds added will be applied to your next invoice when it is issued.

Automatic Payments

• Clients with active PayPal Billing Agreements will be automatically charged 1 day before the invoice due date
• Clients with stored cards (through our payment processor) will also be automatically charged 1 day before the due date
• If automatic payment fails, you will receive email notifications about the unpaid invoice

Cancellation Process

To cancel your MXroute service:

1. Log in to the Accounts Portal
2. Submit a cancellation request

Important timing considerations:

• Cancellation requests must be made at least 8 days before your renewal date to prevent automatic charging
• If cancelling less than 8 days before renewal, you must mark the cancellation as "Immediate" to prevent automatic renewal

Non-Payment Policy

• Email reminders will be sent for unpaid invoices
• MXroute reserves the right to suspend and/or terminate accounts after the invoice due date has passed
• No grace period is guaranteed beyond the invoice due date

Refund Policy

MXroute DOES NOT provide pro-rated refunds for services cancelled before the end of a billing period. If you cancel mid-cycle, your service will remain active until the end of the current paid period.

Billing Support

If you encounter billing issues or have questions about your invoice, you can reach our billing department through the Accounts Portal.