Configuring iOS Mail App for MXroute

This guide provides step-by-step instructions for setting up your MXroute email account on iOS devices (iPhone, iPad, or iPod Touch) using the built-in Mail app.

Before You Begin

You'll need the following information:

• Your MXroute email address and password
• Your mail server details from the "Important Account Information" email
• A stable internet connection

If you can't find your server information, see our Email Server Settings guide.

Configuration Steps

Step 1: Access Account Settings

1. On your iOS device, open the Settings app (not the Mail app)
2. Scroll down and tap Mail
3. Tap Accounts
4. Tap Add Account

Step 2: Choose Account Type

1. On the list of mail providers, scroll down and tap Other
2. Tap Add Mail Account

Step 3: Enter Your Email Information

1. Fill in the following information:

   • Name: Your name (as you want it to appear to recipients)
   • Email: Your full MXroute email address
   • Password: Your email account password
   • Description: A label for this account (e.g., "Work Email" or "MXroute")

2. Tap Next

Step 4: Configure IMAP Settings

1. Ensure IMAP is selected at the top (recommended over POP)

2. Complete the Incoming Mail Server section:

   • Host Name: [your-server-name].mxrouting.net
   • User Name: Your full email address
   • Password: Your email account password

3. Complete the Outgoing Mail Server section:

   • Host Name: [your-server-name].mxrouting.net
   • User Name: Your full email address
   • Password: Your email account password

4. Tap Next

TIP

Replace [your-server-name] with the actual server name from your MXroute account information. For example: arrow.mxrouting.net.

Step 5: Select Mail App Features

1. Make sure Mail is turned ON
2. Ensure Contacts, Calendars, and Notes are turned OFF as MXroute does not provide these services
3. Tap Save

Advanced Settings

SSL and Port Configuration

If your account fails to connect with the default settings, you may need to manually specify ports and security settings:

1. Go to Settings > Mail > Accounts
2. Select your MXroute account
3. Tap Account > Advanced Settings
4. Under Incoming Settings:
   • Set Use SSL to ON
   • Set Server Port to 993
   • Set Authentication to Password
5. Go back and tap SMTP under Outgoing Mail Server
6. Tap your primary server
7. Set Use SSL to ON
8. Set Server Port to 465
9. Set Authentication to Password
10. Tap Done to save changes

Troubleshooting

Can't Send or Receive Emails

1. Verify Your Internet Connection

   • Ensure you're connected to a stable Wi-Fi or cellular network

2. Check Server Settings

   • Confirm server names are entered correctly
   • Verify you're using the correct ports and SSL settings

3. Password Issues

   • Try re-entering your password
   • Ensure there are no typos or extra spaces

4. App Issues

   • Force close the Mail app and reopen it
   • Restart your iOS device

Connection Errors

If you see "Cannot Connect to Server" or similar errors:

1. Check if your ISP blocks email ports (especially port 25)

2. Try alternative ports:

   • For SMTP: Try port 587 or 2525 instead of 465
   • For IMAP: 143 might work if 993 is blocked

3. Verify server name spelling (case-sensitive)

Special Considerations

Multiple Email Accounts

If you're adding MXroute as an additional account:

1. The process is the same as above
2. Each account will appear separately in the Mail app
3. You can view all accounts together or individually

Server Certificate Warnings

If you receive certificate warnings:

1. Ensure your iOS is updated to the latest version
2. Check that your device's date and time are set correctly
3. Verify you're using the correct server name

Further Assistance

If you still encounter issues after following these steps, please:

1. Note any specific error messages
2. Take screenshots of your configuration screens (without showing passwords)
3. Submit a support ticket with this information