Changing Your Plan

Sign in to the Management Panel before starting. On a phone or narrow window, open the navigation menu at the top left to find the named page.

Use Change Plan on the existing service when you need different capacity. Ordering another service creates a separate subscription with separate storage. Plan-change choices depend on your service; use the options shown in the panel.

Change your service plan

Available for an Active service with configured plan-change options.

1. Open Subscriptions → Service details for the existing service.
2. Select Change Plan.
3. Review Current Plan and the options under Select New Plan.
4. Select the desired plan and one of its offered Billing Cycle options.
5. Select a Payment Method if the form presents that choice.
6. Review Plan Change Summary, including the plan price and any setup fee.
7. Select Confirm Plan Change.
8. If an invoice opens, review the actual amount due and complete payment. Otherwise, check the displayed result.
9. Return to the service details to check the resulting service state.

Available choices can include upgrades or downgrades. The page explains that adjustments are prorated and that a payment or credit may apply. Use the resulting invoice and account records for the actual adjustment; the displayed plan price is not necessarily the amount payable today.

You can also begin at Order a service → Upgrade Existing Service. If asked, select the service to change. If there is only one eligible service, the chooser may take you directly to its plan-change page.

Request a plan-change option that is not listed

1. Open the service's Change Plan page.
2. If it shows No upgrade options available yet, select Request Upgrade Options.
3. Review the prefilled support-ticket subject and message.
4. Add the plan or capacity change you need and select Submit Ticket.
5. Follow the ticket for the team's response.

If some options exist but the option you need is missing, create a normal support ticket and include the service number. A support request does not itself change your plan. Ordering a separate service does not expand your existing service's storage.

See Invoices and payments to complete any resulting payment. If you need help, create a support ticket with the service number and the change you want.