Email Account Management

Open the Control Panel through Management → Subscriptions → Open control panel for the intended Active service. See Using the Control Panel if you need help finding the account or domain.

Mailbox credentials are used by email clients and webmail.

Creating a New Account

1. Open Email Accounts and select the domain.
2. Expand Create New Email Account.
3. Enter the Username before the @. For alex@example.com, enter alex.
4. Enter a strong Password, or use Generate Password and save the generated value securely.
5. Set Quota (MB). The default is 1024; 0 means no separate mailbox quota. The hosting account's total storage allowance still applies.
6. Set Send Limit/Day, from 1 to 9600. The form defaults to 9600 and separately notes a 400/hr maximum.
7. Click Create Account.
8. Confirm that the mailbox appears in the list, then use its full address and mailbox password in webmail or an email client.

The mailbox name must start with a letter or number and can contain letters, numbers, dots, underscores, and hyphens, up to 64 characters. Passwords must be 8–72 characters. A configured daily allowance does not override hourly limits or sending policy.

Account Management

Changing Passwords

1. Open Email Accounts, select the domain, and locate the mailbox.
2. Click its pencil icon, titled Edit.
3. Check the Editing address.
4. Enter New Password, or use Generate Password and store the new password securely.
5. Leave Quota (MB) blank and leave Send Limit/Day unchanged to preserve them.
6. Click Save Changes.
7. Update the mailbox password in every client or application using that mailbox, then verify login.

This changes the mailbox password, not the panel account password.

Changing Quotas

1. Open the mailbox's Edit dialog.
2. Leave New Password blank unless you also intend to replace it.
3. To change storage, enter Quota (MB) from 0 to 999999. Blank preserves the current value; 0 removes the individual mailbox cap.
4. To change sending allowance, wait for the current Send Limit/Day to load, then enter the desired value from 1 to 9600. Leaving it unchanged or blank preserves the existing setting.
5. Click Save Changes and check for success.
6. Reopen the dialog to verify the sending limit. Allow time for usage displays to update.

If the current limit cannot be loaded, do not read an empty field as zero. Reload before changing it. Reducing quotas can affect a mailbox already using more than the new allowance.

The Send Limit/Day controls your mailbox's daily allowance. MXroute's 400-per-hour limit and sending policies still apply.

Import several mailboxes

1. Open Email Accounts and select the destination domain.
2. Expand Bulk Import.
3. Paste CSV into CSV Data, using username,password,quota,limit as the optional first-line header.
4. Supply a mailbox name and a unique password on each row. Quota and limit are optional; omitted values default to 1024 MB and 9600 per day.
5. Click Import Accounts.
6. Read the created/skipped/failed/invalid summary and Import Details. Correct failed rows before retrying those rows.

Format example; replace the password placeholders before use:

username,password,quota,limit
alex,REPLACE_WITH_UNIQUE_PASSWORD,1024,1000
billing,REPLACE_WITH_ANOTHER_PASSWORD,2048,9600

Use local mailbox names, not full addresses. Imports are limited to 200 mailbox rows and 100 KiB of text. Existing accounts are skipped. The operation can partially succeed; it is not an all-or-nothing import. The CSV contains passwords, so handle it as sensitive data. This creates accounts, not a migration of their stored messages.

Export the mailbox list

1. Open Email Accounts and select the domain.
2. Allow account details to finish loading.
3. Click Export CSV above the mailbox table.
4. Save the downloaded file securely.

The export contains addresses, quota, usage, sending-limit/status information, and sent-today counts. It does not contain passwords or email messages and is not the CSV format used to create mailboxes. It exports the domain's account list, not just a search selection. Treat usage and limit values as a snapshot; verify important values in the panel.

Delete a mailbox

Permanent deletion

Deletion removes the mailbox's messages and data. Save any messages you need through webmail or an email client first. The mailbox-list CSV does not preserve messages.

1. Open Email Accounts and select the domain.
2. Click Delete beside the exact mailbox.
3. Verify the address in the confirmation dialog.
4. Click Delete Account.
5. Confirm that the mailbox disappears from the list.

Related Features

• Forwarders route mail to other addresses.
• Disk usage helps identify where storage is used.
• Spam filters manage scoring and sender lists.
• Default folders explains standard mailbox folders.