Appearance
Our Approach to Professionalism
At MXroute, we have a different perspective on what constitutes "professionalism" in business. Rather than hiding behind corporate scripts and sterile interactions, we believe in authentic human connection.
A Letter From Our Founder
The following is a direct message from Jarland Donnell, founder of MXroute:
At 16, my first job was phone-based tech support for AOL. It wasn't my first exposure to so-called "professionalism," but it was a formative lesson in what the corporate world expects from it.
"Oh, your grandmother passed away and you need to check your email to find the funeral details? I'm so sorry to hear that. Before I let you go, just a quick note: AOL has arranged for you to receive $15 in free shopping credit just for trying AOL's NetMarket."
That was considered professionalism. Cold. Heartless. Stripped of humanity. Utterly disconnected from context, but polite as hell.
Why is this the standard? Why do some people recoil at a warm "Hey, what's up?" yet feel reassured by "Your call will be answered in the order it was received"? Have we really been conditioned so deeply that we now define professionalism as vague pleasantries and sterile scripts?
I won't live in that world.
At MXroute, you're family. Yeah, I know, every tech company says that. But I don't mean the kind of family you see twice a year at a reunion. I mean the kind you live with. The ones who've seen you at your worst and still laugh when you try to be your best.
That kind of family.
If you're struggling, you'll find empathy. If you're being a jerk, you'll get a middle finger. How dare anyone not call that professionalism. Honesty, transparency, and treating you like a peer. That's what you get at MXroute.
What This Means For You
When you interact with MXroute:
- You'll be treated like a real person, not a ticket number
- Our team will communicate honestly and directly
- We prioritize solving your problems over following scripts
- We value authentic connections over corporate protocols
This approach allows us to provide more effective support and build genuine relationships with our customers.