Email Server Settings (SMTP, IMAP, POP3)

This guide helps you locate your email server connection details for configuring email clients with your MXroute account.

Finding Your Server Information

Check Your "Important Account Information" Email

When you first signed up for MXroute, you received an email titled "Important Account Information" containing all necessary server details. This is the most reliable and definitive source for your connection information.

If you can't find this email:

1. Log in to the MXroute Client Area
2. Navigate to Email History
3. Locate and view the "Important Account Information" email

If you still cannot locate this information, please open a support ticket and the team will assist you.

Connection Details

Once you have your server name, use the following settings to configure your email client:

Server Hostname

Your server hostname will be in this format:

[server-name].mxrouting.net

Where [server-name] is the specific server name from your account information (e.g., arrow.mxrouting.net).

Connection Ports

Protocol	Connection Type	Port	Encryption
IMAP	Secure (recommended)	993	SSL/TLS
IMAP	Standard	143	STARTTLS
POP3	Secure (recommended)	995	SSL/TLS
POP3	Standard	110	STARTTLS
SMTP	Secure (recommended)	465	SSL/TLS
SMTP	Submission	587	STARTTLS
SMTP	Alternative	2525	STARTTLS
SMTP	Standard (not recommended)	25	STARTTLS

WARNING

Always use encrypted connections (SSL/TLS) when available. Non-encrypted connections are less secure and may be blocked by your ISP.

Authentication Details

For all protocols (SMTP, IMAP, and POP3):

Setting	Value
Username	Your full email address (e.g., user@yourdomain.com)
Password	Your email account password
Authentication	Normal Password / Plain Text

Email Client Configuration Examples

Mobile Devices

Most modern mobile devices have automatic configuration for major providers. For MXroute, you'll need to use manual setup:

1. Choose "Other" or "Manual" as the account type
2. Enter your full email address and password
3. Select IMAP (recommended) or POP3
4. Enter the server settings from the tables above
5. Ensure SSL/TLS is enabled for all connections

Desktop Clients

Microsoft Outlook

1. Add a new account
2. Choose "Manual setup" or "Additional server types"
3. Select "POP or IMAP"
4. Enter your name, email address, and password
5. Choose account type (IMAP recommended)
6. Enter server information from the tables above
7. Click "More Settings" to configure outgoing server authentication

Mozilla Thunderbird

1. Add a new account
2. Enter your name, email address, and password
3. Click "Manual config"
4. Enter server information from the tables above
5. Ensure SSL/TLS is selected for both incoming and outgoing servers

Common Issues and Solutions

Can't Send Email

• Verify your SMTP server name is correct
• Ensure you're using the correct port (465 recommended)
• Check that SSL/TLS is enabled
• Confirm your username is your full email address
• Verify your password is correct
• Some ISPs block port 25; try port 465 or 587 (Submission port) instead

Can't Receive Email

• Verify your IMAP/POP3 server name is correct
• Ensure you're using the correct port (993 for IMAP, 995 for POP3)
• Check that SSL/TLS is enabled
• Confirm your username is your full email address
• Verify your password is correct

Connection Timeouts

• Your ISP might be blocking the required ports
• Try alternative ports (587 or 2525 for SMTP)
• Consider using a VPN if all ports are blocked

Migrating From Another Email Provider

When migrating from another email provider to MXroute:

1. Add your MXroute account as a new account in your email client
2. Keep both accounts active during the transition
3. Update your DNS records according to MXroute instructions
4. Wait for DNS propagation (up to 24-48 hours)
5. Once mail is flowing to your MXroute account, you can optionally remove the old account

For detailed migration instructions, see our Migration Guide.

SSL Certificate Warnings

If you receive SSL certificate warnings:

1. Verify you're using the correct server name
2. Ensure your device's date and time are accurate
3. Update your email client to the latest version
4. Check if your email client trusts Let's Encrypt certificates (most modern clients do)

If warnings persist, please open a support ticket with details about your email client and the specific warning message.