Quick Setup Guide

1. Access Your Control Panel

1. Sign in to management.mxroute.com.
2. Open Subscriptions, find the intended Active service, and select Open control panel.
3. Check the account and domain names in the panel that opens.

For navigation, see Using the Email Control Panel. If the launch button is unavailable, check the service access requirements.

2. Add Your Domain

1. Open Domains and expand Add New Domain.
2. Enter your domain in Domain Name, then select Add Domain.
3. If asked to verify ownership, publish the exact TXT record shown by the panel at your DNS provider and retry the addition.
4. Confirm the domain appears in Your Domains.

See Managing domains for verification and mail-routing details. Adding a domain to the panel does not change its public DNS.

3. DNS Configuration

Open DNS, select your domain, and publish the displayed records at your DNS provider. Use the exact account-specific values rather than examples from another account.

MX Records

Copy the displayed primary and secondary MX hostnames and their priorities.

SPF Record

Copy the displayed SPF TXT policy. If the domain already sends through other services, combine their authorizations into one SPF policy. Do not add a second SPF record. See SPF Records.

DKIM Record

Copy the selected domain's DKIM TXT name and complete value. The panel currently uses x._domainkey; use the name shown for your domain. See DKIM Records.

After publishing, choose the domain under DNS Tester and select Test DNS Records. Correct any failed MX, SPF, or DKIM checks and allow time for DNS updates. A passing test does not guarantee inbox placement. For DMARC, see the separate DMARC guide.

4. Create Email Accounts

1. Open Email Accounts and select the domain.
2. Expand Create New Email Account.
3. Enter a Username and strong Password.
4. Review Quota (MB) and Send Limit/Day.
5. Select Create Account and confirm the mailbox appears.

The quota defaults to 1024 MB; 0 removes the individual mailbox cap while the hosting account's storage limit still applies. The daily sending allowance does not override the 400-per-hour limit. See Email Account Management for editing and bulk operations.

5. Email Client Configuration

Server Settings

Open Email Clients and copy Server Hostname for both incoming and outgoing mail. Authenticate with the full mailbox address and its mailbox password. Enable SMTP authentication.

Port Numbers

Protocol	SSL/TLS	STARTTLS
IMAP	993	143
POP3	995	110
SMTP	465	587, 2525

For a typical setup, use IMAP 993 and SMTP 465 with SSL/TLS, then test sending and receiving. See Email clients and webmail for choosing webmail links and configuring other supported options.