Email Forwarders

Open the Control Panel through Management → Subscriptions → Open control panel for the intended Active service. See Using the Control Panel if you need help finding the account or domain.

A forwarder routes messages without creating a mailbox login.

Creating a Forwarder

1. Open Email Forwarders and select the source domain.
2. Expand Create New Forwarder.
3. Enter the Forwarder Name, such as sales for sales@example.com.
4. Select Forward to Email(s) under Destination Type.
5. Enter full destination addresses in Recipients, separated by commas or new lines.
6. Click Create Forwarder.
7. Confirm its recipients in the list and send a test message from a separate address.

A forwarder routes mail; it does not provide a mailbox login. Avoid forwarding loops. Forwarding to providers protected by the panel's policy may automatically re-enable Expert Spam Filtering for the source domain.

Reject mail or discard it for a particular address

1. Open Email Forwarders and select the domain.
2. Expand Create New Forwarder and enter the address's local name.
3. Select Reject to refuse mail to that address, or Discard Silently to drop it without notifying the sender.
4. Click Create Forwarder and verify the displayed destination type.

These choices apply to the named address. Use Catch-All for addresses that do not otherwise exist. Silent discard intentionally loses messages.

Managing Forwarders

To edit:

1. Find the forwarder and click Edit.
2. Check the source address, then change the destination type or recipient list.
3. Click Save Changes.
4. Recheck the entire recipient list and test delivery.

To delete:

1. Click Delete beside the forwarder.
2. Check the address in the dialog and click Delete Forwarder.
3. Verify removal. Mail to that address will subsequently follow any remaining mailbox or catch-all handling.

The Edit dialog changes destinations, not the forwarder's source name. If a change reports an error, reload the list and check its actual state before retrying; do not assume the previous rule is intact.

Export forwarders

1. Open Email Forwarders and select the domain.
2. Expand Bulk Import / Export.
3. Under Export Forwarders, click Export CSV.
4. Save the file securely. It contains the selected domain's forwarder mappings, not mailbox contents.

Import forwarders

1. Open Email Forwarders and select the destination domain.
2. Expand Bulk Import / Export and find Import Forwarders.
3. Paste CSV with alias,destination as the optional first-line header.
4. For several destinations, put the comma-separated destination list inside CSV quotes.
5. Keep Skip forwarders that already exist checked when duplicates should be skipped.
6. Click Import Forwarders.
7. Read the result summary and Import Details. Verify successful entries and correct failed rows separately.

alias,destination
info,alex@example.net
sales,"alex@example.net,billing@example.net"
noreply,:blackhole:
bounce,:fail:

The limits are 500 forwarder rows, 50 recipients per forwarder, and 100 KiB of text. :blackhole: means silent discard; :fail: means reject. Imports create new forwarders: unchecking Skip forwarders that already exist reports duplicates as invalid; it does not overwrite them. An import can partially succeed. Restricted-provider forwarding rules still apply.

Best Practices

Check recipients after every edit or import and test delivery from a separate address. Avoid forwarding loops. Review Expert Spam Filtering restrictions before changing forwarding to external providers. Use Catch-All for unmatched addresses.