Refund Policy

The Simple Answer: No Refunds

MXroute does not offer refunds under any circumstances. This policy is absolute and non-negotiable.

During the order process, you are required to acknowledge and agree to our no-refund policy by checking a box that explicitly states this condition.

Why We Have This Policy

As a small business, every transaction involves processing fees. When we issue a refund:

1. We lose the payment processor fees from the original transaction
2. We incur additional costs processing the refund
3. We've already allocated resources to your account

More importantly, we want customers who are committed to using our service, not those looking to "try before they buy."

Before You Purchase

Please do not sign up for MXroute if your intention is to test our product and then ask for a refund. This approach wastes both your time and ours.

Instead, we encourage you to:

• Thoroughly review our documentation
• Ask any questions you have before purchasing
• Consider if our service truly meets your needs

Addressing Common Objections

We occasionally hear from customers who seek refunds claiming:

"I couldn't find any documentation"
Our documentation is public and extensive. You're reading it right now.

"I couldn't get support"
Support is available through the support area in our billing portal.

"I didn't know there were no refunds"
The refund policy is clearly presented during signup, requiring explicit acknowledgment.

Final Thoughts

We understand this policy might seem strict compared to other services. However, it allows us to focus our resources on providing quality service to committed customers rather than processing refunds and managing temporary accounts.

If you're unsure whether MXroute is right for you, we recommend thoroughly exploring our documentation and considering your needs carefully before making a purchase.