Ordering a Service

Start at Order a service. You can browse while signed out, then sign in or create an account during checkout.

If you want more capacity on a service you already have, check Changing your plan first. Review the billing and refund policies before purchasing.

Order a new service

1. Open Order a service.
2. If the page offers a choice, select Order New Service. Choose Upgrade Existing Service only when changing an existing service instead.
3. Review the available plans and select Order Now for the plan you want.
4. If Policy Agreement appears, read each question and select Yes, I Agree only if you agree. Selecting No stops that order flow.
5. On the checkout page, read the linked Terms of Service and select its agreement checkbox if you accept them.
6. Choose a Billing Cycle and Payment Method.
7. Review Order Summary, including any one-time setup fee and Total Due Today.
8. If you are signed out, select Continue to Checkout, sign in or create an account, and review your restored selections.
9. When signed in and ready, select Place Order.
10. On Order Confirmation, review the order details. Select Proceed to Payment if shown; a PayPal selection may take you to the invoice automatically.
11. Complete payment on the invoice and verify its payment status.
12. Open Subscriptions to check the new service. Use Open control panel once the service is Active and its panel access is ready.

Each purchased service has its own storage and Control Panel access. Buying another service does not combine storage with an existing service. Product availability and billing cycles vary. If checkout asks you to repeat the policy agreement after a delay, complete it again.

Handle an unavailable product or closed ordering

1. Read the message shown on the order page.
2. If it says Product Unavailable, review Available Products and select Order Now for a suitable alternative, or select View All Products.
3. If it says Orders Temporarily Unavailable, follow the displayed guidance and return later.

There is no customer stock-override or waiting-list control on these pages. A product may have different availability from a plan-change option for an existing service.

Request manual review of a blocked order

Available when checkout displays an order-review error with Request Manual Review.

1. Read the error and keep its reference number for your records.
2. Check that the account details are accurate and follow any guidance shown in the message.
3. Select Request Manual Review.
4. Wait for confirmation that a support ticket has been created.
5. Open the ticket using the link provided and follow the team's response.

The request includes the order context and reference. Creating a review ticket does not mean an order has been approved, paid, or activated.

Complete identity verification required for ordering

Available when the order flow directs you to Identity Verification Required.

1. Have a government-issued ID and a device with a camera ready.
2. On the verification page, select Start Verification.
3. Follow the Stripe-hosted instructions and provide the requested photos or camera checks.
4. Return to Management and read the result.
5. If Identity Verified appears, select Continue to Checkout, or Browse Products if that is the available option.
6. Review and complete checkout and payment; identity verification alone does not place or pay for an order.

If verification is processing, use Check Status when offered. If it is incomplete, use Try Again when offered. Use Contact Support if you need help or the page directs you to do so. Order verification and authenticator recovery are separate flows.

Continue with Invoices and payments, then Quick Setup once your service is Active. For trouble signing in with an authenticator, use account recovery.