Account Credit and Add Funds

Sign in to the Management Panel before starting. On a phone or narrow window, open the navigation menu at the top left to find the named page.

Open Billing to view Account Credit. You can add funds and apply eligible credit even without a qualifying service, provided the customer account is not closed.

Add funds to your account

1. Open Billing.
2. In Account Credit, select + Add Funds.
3. Enter an amount from $1.00 to $1,000.00.
4. Select Create Invoice.
5. Review the Add Funds invoice that opens.
6. Pay it with an available external payment method, such as card or PayPal.
7. Return to Billing and check the Account Credit Balance after payment is recorded.

Creating the invoice alone does not add credit. Paid funds become account credit for future invoices; credit can also be applied manually to an existing eligible unpaid invoice. Existing credit cannot be used to pay an Add Funds invoice.

Apply account credit to an invoice

Available when there is a positive account-credit balance and an unpaid invoice eligible for credit. Add Funds invoices cannot be paid using existing account credit.

1. Open the unpaid invoice from Billing.
2. Find Apply Account Credit.
3. Review the available credit and proposed amount.
4. Enter the amount you want to apply, up to the available credit or the invoice's remaining balance, whichever is lower.
5. Select Apply Credit.
6. After the page reloads, review the credit applied and updated amount due.
7. If a balance remains, pay that balance using an available payment method. If credit covers the invoice, confirm it is marked paid.

For example, applying $10 of credit to a $25 amount due leaves $15 to pay. Use the refreshed invoice amount; do not subtract the same credit again. Applying credit reduces your available account-credit balance.

Cancel an unpaid Add Funds invoice

1. Open Billing and locate the unpaid Add Funds invoice.
2. Select Cancel on its list row, or open it and select Cancel Invoice.
3. Confirm the cancellation prompt.
4. Check that the invoice status becomes Cancelled.

This option is limited to unpaid Add Funds invoices. It does not cancel ordinary service or renewal invoices, cancel a service, or reverse an already completed payment. An unfinished card payment may need to be resolved first.

For card and PayPal instructions, see Invoices and payments. Resolve an unfinished card payment before applying credit or cancelling an invoice when the panel asks you to do so.