Invoices and Payments

Sign in to the Management Panel before starting. On a phone or narrow window, open the navigation menu at the top left to find the named page.

Open Billing to find invoices. Payment choices depend on the invoice and enabled gateways. If a payment is already pending, check that attempt before trying another method.

You can also apply account credit to an eligible unpaid invoice. For renewal and automatic-charge timing, see Billing Policies.

Find and review an invoice

1. Open Billing.
2. Scroll to Invoices.
3. Choose All, Unpaid, Paid, or Cancelled to filter the list.
4. Use the page numbers, Prev, and Next when available.
5. Select the invoice number or its row.
6. Review its status, issue date, due date, line items, taxes if shown, credit applied, total, and Payment History if present.

You can also open a recent invoice from Dashboard. Payment controls appear on unpaid invoices. If an old bookmark opens /invoices, the panel redirects it to Billing.

Download an invoice PDF

1. Open Billing and select the invoice.
2. Select Download PDF.
3. Save the PDF, or use your browser's PDF controls if it opens in the browser.

If the PDF cannot be retrieved, contact Support with the invoice number.

Pay an invoice with a saved card

1. Open Billing → Unpaid and select the invoice.
2. Review the invoice and amount on the payment button.
3. If PayPal is displayed first, select Pay with Credit/Debit Card instead.
4. Under Pay with Saved Card, select the intended card by its displayed details.
5. Select Pay $… for the displayed amount.
6. Complete any bank-verification prompt.
7. Wait for Payment Successful! and the page refresh.
8. Check that the invoice is Paid or shows Paid in Full, and review payment history when shown.

If the card cannot be verified, use Use a Different Card or contact Support. For an interrupted or pending payment, follow the interrupted-payment steps before attempting another payment method.

Pay an invoice with a new or different card

1. Open the unpaid invoice from Billing.
2. If necessary, select Pay with Credit/Debit Card instead.
3. Find Pay with Card or Use a Different Card.
4. Enter the requested card information.
5. Review Save this card for future payments, which is selected by default. Clear it if you want this to be a one-time payment with that card.
6. Select Pay $… for the displayed amount.
7. Complete any bank-verification prompt.
8. Wait for the result and verify the refreshed invoice status.

When saving succeeds, the new card becomes the primary billing card. A one-time payment does not replace an already saved billing card. Clearing the checkbox is not a service-cancellation or automatic-billing switch for existing payment arrangements.

Pay an invoice with PayPal

1. Open the unpaid invoice from Billing.
2. Find the PayPal button. If you switched from the PayPal view to card entry, select Back to PayPal.
3. Select the PayPal button.
4. Complete the sign-in and payment approval in PayPal's window.
5. Return to Management and wait for payment processing to finish.
6. Check the refreshed invoice status and payment history.

Closing the PayPal window without approving does not complete the payment. If PayPal shows a completed payment but the invoice still appears unpaid, contact Support with the invoice and payment reference before paying again. These steps cover paying an invoice; the Management interface does not provide a separate PayPal billing-agreement editor.

Continue or check an interrupted card payment

1. Reopen the same invoice. If your session expired, sign in again and return to it.
2. Read the message under Complete your card payment.
3. Select Continue payment when offered to complete the bank's verification.
4. Select Check payment status when offered to retrieve the current result.
5. If you want another method and Cancel and choose another method is available, select it and wait until the payment choices return.
6. After success, verify the invoice's refreshed payment status.

The panel can recover an unfinished attempt after a refresh. While a card payment is unresolved, other payment methods, account credit, or related billing changes can be unavailable. If the message requires support review, contact Support with the invoice number and displayed message. Do not start another payment merely because a response was slow or a window closed.

Cancel and choose another method cancels an eligible unfinished payment attempt. It does not cancel the invoice or service and does not refund a completed payment.

Service still suspended after payment

Recheck Subscriptions after the invoice is paid. The payment flow attempts restoration for eligible suspensions caused by overdue invoices. If the service remains suspended, contact Support with the service and invoice numbers. Payment does not guarantee removal of every kind of suspension.

To manage cards for future billing, see Saved cards and automatic billing. To cancel an unpaid Add Funds invoice, see Account credit.