Cancelling a Service

Sign in to the Management Panel before starting. On a phone or narrow window, open the navigation menu at the top left to find the named page.

Read the cancellation deadlines and refund policy before submitting a request.

Preserve your data

Cancellation can permanently delete your email and other service data when processed. Save anything you need before requesting termination.

Request service cancellation

Available for an Active service without an existing pending cancellation request. Review the billing cancellation policy before choosing a cancellation date, especially close to renewal.

1. Open Subscriptions → Service details for the service you want to cancel.
2. Find Cancel Service and select Request Cancellation.
3. Choose End of Billing Period to request cancellation at the displayed end date, or Immediate to request termination when processed.
4. Read the warning that data may be permanently deleted after processing. Preserve any email or other data you need before termination.
5. Select Submit Request.
6. Confirm the page shows Cancellation Requested, including the type and request date.

Never Mind closes the form without submitting it. An immediate request is not a promise that termination occurs at the instant you press the button. Cancellation does not by itself promise a refund or removal of an already issued invoice; raise billing questions with Support.

Revoke a pending cancellation request

1. Open the service's Service details page before cancellation has been processed.
2. In Cancellation Requested, select Revoke Request.
3. At Keep your service?, select Yes, Keep Service.
4. Confirm that the pending-cancellation notice disappears.

Choose No to leave the request in place. Revoking a request does not restore a service that has already been terminated or recover deleted data; contact Support if it has already been processed.

For questions about a renewal invoice or a processed cancellation, contact Support. If the whole customer account is closed, use the closed-account contact form.