Account Restrictions and Closed Accounts

Some Management controls depend on the state of your account, service, or payment. The table below explains what to check when an option is unavailable.

Understand missing or unavailable controls

For the general account restrictions below, a qualifying service means one whose status is not cancelled, terminated, or fraud. Pending and suspended services count for these general account features. The interface often calls this an active service. Specific service actions can require the service's status to actually be Active.

Situation	What the customer can do
No qualifying service	View ordinary account pages, order a service, pay invoices, add funds, apply eligible credit, and change the account password. Some settings are limited as below.
Profile edits with no qualifying service	One contact-information update is allowed; additional updates are restricted.
Email changes with no qualifying service	Starting or cancelling an email change is unavailable.
Security settings with no qualifying service	Enabling, verifying, cancelling setup, or disabling 2FA in Security is unavailable. Password changes and the pre-sign-in authenticator-recovery flow remain available.
Saved cards with no qualifying service	Standalone add/remove controls in Billing are unavailable. Invoice payment remains available, including the save-card choice during a new-card payment.
Tax identifier with no qualifying service	The existing identifier can be viewed; Billing add/edit/remove controls are unavailable.
Support with no qualifying service	One non-closed ticket at a time. Continue the existing conversation.
Pending or suspended service	It may still appear in Subscriptions, but opening its Control Panel, changing its plan, and submitting a new cancellation require an Active service.
Paid overdue invoice but service still suspended	Recheck Subscriptions. The payment flow attempts restoration for eligible overdue-invoice suspensions; contact Support if the service remains suspended. Payment does not guarantee removal of every kind of suspension.
Unresolved card payment	Continue, check, or cancel the eligible unfinished attempt on its invoice; follow a support-review message when shown.
Closed customer account	Use the closed-account contact form and email follow-up. The normal account workspace is unavailable.
Demo account	Explore sample data and reorder sample services. Other changes are disabled.

Contact support from a closed account

1. Open the Management sign-in page, sign in with your customer-account credentials, and complete 2FA if requested.
2. If the account is closed, read Your account has been closed.
3. Enter a Subject and Message explaining the issue or requesting reactivation.
4. Select Send Message.
5. Check the confirmation and watch your account email for the response.
6. Reply to the support email to continue the conversation.

If you already have an open support ticket, the page directs you to check your email instead of creating another. Closed accounts are limited to this page and Log out; normal Billing, Profile, service, and ticket pages are unavailable. Submitting a message requests review and does not automatically reactivate the account.

For ordinary ticket submission and replies, see Support tickets. If 2FA prevents sign-in, follow lost-authenticator recovery.